Delivery and Returns
Fast & Free Delivery
We aim to despatch all orders where goods are in stock within 48 hours of receiving an order (goods are not despatched at weekends or on public holidays) and are normally sent using Royal Mail 48 Tracked Service. Please note, shoes can take 5 - 7 working days to be delivered within the UK, and 10-14 days for deliveries outside the UK.
Delivery is FREE for all UK orders over £40 placed online. If you wish to use a faster service, we can offer Royal Mail 24 Tracked Service for £6.00 or Special Delivery for £15.00 which is a guaranteed Next day delivery – see below.
- UK – FREE for all UK orders over £40 placed online
- Europe - £15.00 per order
- Rest of World - £20.00 per order
We offer special next day delivery by 1pm for all orders received by midday Monday to Friday. Delivery cannot be guaranteed at weekends or Bank Holidays, and the delivery will be made on the next working day. The cost for this priority service is £15.00 per order.
- Items can be returned within 30 days from order date.
- NO carriage charge on replacement items within the UK
We understand that it is not always easy to obtain the correct size and fitting by Mail Order, and so we offer a Returns Service for customers within the UK, to enable you to return the shoes within 30 days if they are not suitable - simply return your items to the address below. There is no carriage charge on replacements within the UK, so you can order in confidence knowing that it will not cost you extra carriage charges on your replacement order if the style you ordered is not suitable for you.
If you do not require a replacement, you can request a full refund. Please note we are not able to refund your initial postage and packaging costs.
Please address your return to:-
We are not able to refund return postage costs unless items are agreed as being faulty.